Effective Date: January 1st 2025
At Khayal, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our return, refund, and exchange policy is designed to make the process smooth and hassle-free.
- Eligibility for Returns
We accept returns under the following conditions:
The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
The return request must be initiated within 7 days from the date of delivery.
Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns.
- How to Initiate a Return
To initiate a return, follow these steps:
Contact us at [insert email address] with your order number and reason for the return.
Our team will provide you with a return authorization and instructions for shipping the product back.
Ship the item to the provided address using a trackable shipping method.
Note: The cost of return shipping is the customer’s responsibility unless the return is due to a defective or incorrect product.
- Refund Policy
Refunds will be issued under the following terms:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original payment method.
Shipping fees and any applicable taxes are non-refundable.
Exceptions:
Refunds will not be issued for products that do not meet the return eligibility criteria.
In cases of defective or damaged products, a full refund (including shipping) will be provided.
- Exchange Policy
We offer exchanges under the following conditions:
Exchanges are allowed for size or product issues within 7 days of delivery.
The item being exchanged must meet the return eligibility criteria outlined above.
If the requested replacement item is out of stock, we will offer you a refund or store credit.
How to Initiate an Exchange:
Contact us at [insert email address] with your order number and details about the exchange.
Follow the same process as initiating a return.
Note: Customers are responsible for the shipping cost of sending the item back. We will cover the shipping cost of sending the replacement item.
- Damaged or Defective Items
If your order arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us within 7 days of delivery with the following details:
Your order number.
Photos of the damaged or defective product.
We will provide a replacement or refund at no additional cost.
- Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
Items marked as “Final Sale” or “Non-Returnable.”
Products that have been used, altered, or washed.
Gift cards and promotional items.
- Store Credit Option
If you prefer, we can issue store credit instead of a refund for returned items. Store credit can be used on any future purchases and is valid for 6 months from the date of issue.
- Cancellations
Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped. Please contact us promptly at [insert email address] for cancellation requests.
We are committed to providing you with the best possible shopping experience and will do our best to resolve any issues promptly.